Course Curriculum- ServiceNow Admin Course in Bengaluru
ServiceNow Platform Fundamentals
Introduction to ServiceNow and Now Platform
ServiceNow architecture and applications
Navigating the ServiceNow interface
Application Navigator
Lists, forms and records
Search and filtering
Tables and database concepts
Fields and field types
Introduction to ServiceNow instances
User, Group & Role Administration
User administration
Creating and managing users
Groups and assignment groups
Roles and role hierarchy
Assigning roles to users and groups
User impersonation
Managing user access
Administrator responsibilities
Hands-on user and role
configuration
Tables, Fields & Data Model
Understanding ServiceNow tables
Creating custom tables
Table inheritance
Creating and configuring fields
Field types
Reference fields
Choice fields
Dictionary entries
Relationships between tables
Data model best practices
Forms, Lists & User Interface Configuration
Form configuration
List configuration
Form layout
Sections and related lists
Views
Configuring fields on forms
UI Policies
UI Actions
Making fields mandatory, visible and read-only
Practical form customization
ServiceNow Security & Access Control
ServiceNow security architecture
Roles and permissions
Access Control Lists (ACLs)
Table-level security
Field-level security
Conditions and roles in ACLs
Scripted ACL introduction
Testing access using impersonation
Security troubleshooting
Real-time ACL scenarios
ITSM Administration
Introduction to IT Service Management
Incident Management
Problem Management
Change Management
Request Management
Task management
Assignment groups
Priority and impact
Configuration of ITSM processes
SLA fundamentals
Practical ITSM administration
scenarios
Service Catalog Administration
Service Catalog overview
Catalogs and categories
Catalog items
Variables
Variable sets
Reference variables
Record Producers
Order Guides
Approvals
Catalog item configuration
Hands-on Service Catalog project
Flow Designer & Process Automation
Introduction to Flow Designer
Flows and subflows
Triggers
Actions
Conditions
Data Pills
Approvals
Flow logic
Creating automated processes
Troubleshooting flows
Real-time automation scenarios
Business Rules & Server-Side Configuration
Introduction to Business Rules
Before, After and Async Business
Rules
When to use Business Rules
Conditions
Server-side scripting basics
GlideRecord introduction
Updating and validating records
Practical Business Rule scenarios
Business Rule troubleshooting
Client-Side Configuration & Scripting
Client Scripts
onLoad, onChange and onSubmit
UI Policies vs Client Scripts
Data Policies
Client-side validation
JavaScript fundamentals for ServiceNow administrators
GlideForm basics
Common scripting scenarios
Debugging client-side scripts
Data Import & Data Management
ServiceNow data management concepts
Import Sets
Data Sources
Import Set Tables
Transform Maps
Field mapping
Coalesce
Transform scripts
Importing CSV/Excel data
Data validation
Import troubleshooting
Hands-on data migration exercise
Notifications, Events & Email Administration
Email notifications
Notification triggers
Notification conditions
Email templates
Events
Event-based notifications
Email scripts introduction
Inbound email basics
Notification troubleshooting
Practical notification configuration
Reports, Dashboards & Analytics
Creating reports
Report types
Filters and conditions
List reports
Chart reports
Grouping and aggregation
Scheduled reports
Dashboard creation
Adding reports to dashboards
Sharing dashboards and reports
Building an ITSM management dashboard
CMDB & Configuration Management Fundamentals
Introduction to CMDB
Configuration Items (CIs)
CI classes
CI relationships
CMDB structure
Configuration Item lifecycle
Introduction to CSDM
Basic CMDB administration
Practical CI management scenarios
Update Sets, Instance Management
& Capstone Project
Update Sets
Capturing configuration changes
Creating and managing Update Sets
Preview and Commit
Moving configurations between
instances
Update Set troubleshooting
Instance management
fundamentals
Administrator best practices
End-to-end ServiceNow Admin
project
CSA exam-oriented revision
